The Terms and Conditions of Purchase covers the Swim Smooth DVD Boxset, the Wetronome Pacing Unit, PT Paddles, WKO+ Software, and our range of TEAM KIT. For further details, please read on:

Standard Terms and Conditions of Purchase:

Your new Swim Smooth DVD Boxset has been designed by Paul Newsome of Swim Smooth (WATERSIDE, 103 MARINE DRIVE, RHOS-ON-SEA, COLWYN BAY, LL28 4HU, UK), prodcued by Alive and Kicking Productions (ABN 51 272 167 452, 11 Barcombe Way, Leeming, WA 6149, Australia) and manufactured by Amstore CD Production Ltd (Block J, 4th Floor Tower Bridge Business Complex, 100 Clements Road, London, SE16 4DG, UK). Swim Smooth has supplied the Swim Smooth DVD Boxset to you directly, or through a third party, subject to these terms and conditions. Your purchase of the Swim Smooth DVD Boxset means that you have accepted it subject to these terms.

Interpretation:

Where it makes sense in these terms and conditions, singular versions of words shall also include the plural and plural words shall also have the meaning of the singular version. Further, words referring to persons shall also be read to mean incorporated associations, public bodies and other types of legal entities and visa versa. Words importing the masculine gender shall refer to and include the feminine and neuter genders and visa versa.

In these terms and conditions:

"Swim Smooth DVD" means the Swim Smooth 3-disc DVD Boxset designed by Paul Newsome of Swim Smooth, produced and manufactured by the companies listed above.

"Paul Newsome" means Paul Newsome, the sole designer of the Swim Smooth DVD who retains all intellectual rights to the Swim Smooth DVD.

"You" means the person who purchased the Swim Smooth DVD Boxset.

"Swim Smooth" means Swim Smooth, a British sole trader business headed by Paul Newsome.

"Delivery" means the date on which a "Swim Smooth DVD" unit was delivered to You, or to the person You purchased it from, whichever date is earlier.

"Purchase" means payment for Swim Smooth DVD Boxset(s) by You

Ownership:

a) Swim Smooth grants You a right of use for all Swim Smooth DVDs You purchase. You may NOT at any time attempt to copy, loan, reproduce for futher sale, or distribute any of the contents of the Swim Smooth DVD Boxset (particularly the contents of the CD-ROM) to any other party. The Swim Smooth DVD is covered by Copyright (C) 2004 Paul S Newsome
(R) (C) 070570 Copyright Protection Services International, and severe penalties will be enforced for anyone breaching this copyright.

b) Swim Smooth retains all intellectual property rights to the Swim Smooth DVD and any associated literature, software, or other information provided in the Swim Smooth DVD Boxset (notably the interactive 8-week training program on the CD-ROM). Please respect this intellectual property as if it were your own.

c) Swim Smooth retains all intellectual property rights to any material in respect of the Swim Smooth DVD provided via the Internet or other electronic means to You or to any other parties.

d) Swim Smooth reserves all rights in respect of trademarks, logos, trade names or any other means of identifying the Swim Smooth DVD or of promoting it to any market or to any customer.

e) Title and risk in the Swim Smooth DVD Boxsets supplied under these terms and conditions passed to You on purchase.

Limitation of liability:

To the extent allowed by law:

a) Swim Smooth shall not, under any circumstances, be liable for any indirect, special, incidental, exemplary, or consequential damages of any kind, including any loss of profits, loss of business, loss of data, even if Swim Smooth has been advised of the possibility of such damages, or for any claim against You by any third party. All instruction contained within the Swim Smooth DVD is intended for safe and best swim practice obeserving the usual saftey regulations of any swimming pool and/or open water venue where you may practice these teachings. Swim Smooth accepts no liability for any injury, loss, illness or death during a practice swim session using the supplied Swim Smooth 8-week Training Program (included in the CD-ROM) as a guide.

b) In no event shall Swim Smooth's entire cumulative liability to You in any way related to the subject matter of these terms and conditions, whether based in contract or in tort or otherwise, exceed the aggregate amount of the payments made under these terms and conditions by You to Swim Smooth. Swim Smooth's suppliers will have no liability of any kind under or as a result of this these terms and conditions.

Warranty:

Subject to fair wear and tear, Swim Smooth DVDs are warranted to operate as advertised in product documentation supplied by Swim Smooth for a period of six (6) months from the date of Delivery.

If a Swim Smooth DVD Purchased by You fails within 6 months of Delivery, and is returned to Swim Smooth by You, it will be replaced with a new Swim Smooth DVD Boxset. You shall pay postage and handling for return of faulty DVD Boxsets to Swim Smooth. Swim Smooth shall pay postage and handling to despatch a replacement unit to You, once the faulty DVD has been received from YOU and thoroughly checked for flaws.

The warranty is void if the faulty Swim Smooth DVD has been physically damaged in any way.

Our manufacturers guarantee the DVD media that we use to be of the best quality and integrity, though at this stage in the DVD "revolution", most manufacturers state that they are still only 99% reliable for integrity. If you think there may be a fault with your DVD please take the time to email Paul for technical assistance, he will be pleased to assist. A couple of words of note if you are having difficulties:

1. Please check to see if the DVD has any dirt on its playing surface and if so, clean carefully with a soft cloth applying gentle circular motions away from the centre of the DVD.
2. Check to see if the DVD plays either on your home or office computer or the DVD player of a friend. The fault may be with your machine, or that the DVD player is old and does does recognise the DVD recorded image. We use the DVD-R single layer (4.7GB) discs for discs 1 and 2 and CD-ROM for the included training program (which should be used in a PC or Mac, not in your DVD player!)
3. There are several short sections of mono-audio within the Swim Smooth DVD Boxset, if your DVD player is not configured correctly, it will appear that there is no audio present. Please check your configuration and try again.
4. Remember: disc 3 (red) is the additional CD-ROM and has .PDF, .XLS, and .JPEG files included which will only be read in your home or office PC and not in your DVD player.
5. If your DVD player presents with the error display: NOT NTSC or NOT PAL DISC, please check to make sure you ordered and received the correct format for your region as generally the two are not inter-changeable (see NOTES for further info on your region).
6. Please try to avoid using the fast-forward and reverse functions of your remote controller in a repetitive cycle, instead to prolong the longevity of your disc, use the chapter-forward function or skip forward / backward functions.
7. In the unlikely event that there is a fault which cannot be rectified using one or all of the methods above, please contact us for further assistance. Thankyou.

And if you do have a problem, we'll do our best to solve it, like we did with Edmond:

"When I received your DVD I could tell that your lessons would be different than those offered elsewhere. When I had to contact you about a damaged product I was not sure what to expect. I could not have conceived that you would contact me so quickly, or that you would have acted so quickly to correct the problem. I got the replacement DVD yesterday. I have not yet watched the parts I missed before, but I'm already impressed with your idea of customer service. I have never been this quickly satisfied by any company. Thank you, and please thank everyone else that worked to solve this issue for me."

Ed Mallahan, Oyster Bay, New York, USA.

Refunds:

Your Swim Smooth DVD is warranted to perform as advertised and is covered by our standard warranty as set out in our standard terms and conditions. If You order a Swim Smooth DVD through our online ordering facility and simply change your mind, You may return it unused and in its original sealed packaging and obtain a full refund. Your refund is conditional on the Swim Smooth DVD being returned to us within 14 days of your original purchase. You are responsible for paying postage and handling on our delivery of the Swim Smooth DVD to You, and the postage and handling for your return of the Swim Smooth DVD to us.

Delivery:

Postage and Handling charges cover delivery by UK Royal Mail. If additional services are required, for example registered delivery or insurance, please contact us. Your Swim Smooth DVD will be securely parcelled in a bubble-wrap Jiffy-style bag for extra protection.

Are there any additional Postage and Handling Charges to be paid?

No. Swim Smooth & The TEAM CORE are committed to bringing YOU the swimmer cost effective swim stroke instruction wherever you are in the world. We charge one easy to understand price which is inclusive of all postage and handling charges wherever you are in the world. All orders are dispatched within 24 to 48 hours of receipt of order, with UK Royal Mail. Delivery times vary, depending on destination but most orders arrive within 10-15 business days. We must, however, allow 28 business days from the date of dispatch before we are able to make a claim to the carrier in the unlikely event of loss. Once your order is dispatched we are entirely at the mercy of the postal system, however we will do everything possible to follow up on any order which has not been delivered within this time frame. Allowances must be made for any Customs Clearance your country may be subject to, which is beyond our control. You are welcome to contact your local customs office to check on the progress of your package if you feel it is being held there for clearance. We will endeavour to notify you within 24 to 48 hours if we have a shortage of stock and will do everything possible to get your order to you as swiftly as possible

Applicable Law:

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

Wetronome Terms and Conditions:

Please follow this link to Wetronome's Terms and Conditions page - whilst it reads quitely similarly to Swim Smooth's policy, there are some notable differences you should be aware of if deciding to buy either product or the combo option.